Frequently Asked Questions

We are open Monday through Friday, 8 am to 7pm EST. Holidays may affect our normal hours of operation.

Orders over $50.00 receive free standard ground shipping.
Orders under $50.00 incur a flat shipping rate of $12.00.
Orders shipping to Alaska and Hawaii will incur $35.00 flat rate shipping.
Orders shipping to Canada are subject to minimum orders of $100.00, will incur $35.00 flat rate shipping, and 13% duties and fees.

We only ship within the United States and Canada.

If all items are in stock your order will be shipped within 24-48 hours. Transit times differ depending on where you are located. East coast 1-3 business days, Central 2-3 business days, and West coast 3-5 business days. Transit time to Alaska, Hawaii, APOs, and Canada may take 7-10 business days.

The website pricing is subject to MAP (manufacturer advertised price). This pricing is set by the manufacturer and we have no control over the price. If you would like to receive the catalog pricing you must call 1-800-545-5300 to place your order.

Our website was re-launched in 2015 therefore you may need to register as a new customer rather than login. for further assistance please email

Paypal is an electronic commerce (e-commerce) company that facilitates payments between parties through online funds transfers. PayPal uses data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.

You may be asking yourself how stays secure, and how your sensitive data stays safe. We’re happy to report that is one of the safest gateways out there, and has been around since 1996 helping merchants accept online payments.

You will receive an email directly from the carrier once your order has shipped. If you have failed to receive that email, please email or call 1-800-545-5300. Please be sure to have your order number.

Please call 1-800-545-5300 to cancel your online order.

If your order has not been shipped you may still add to your order by calling 1-800-545-5300.

Please email or call 1-800-545-5300 for further information on a back ordered item.

  • Williamsport Bowman will accept returns within 30 days from date of purchase on all merchandise in original package and in resalable condition only.
  • Please call 800-545-5300 to obtain Return Authorization. Any packages received without a RMA will be refused and returned at customer expense.
  • To receive full credit for defective/dissatisfied merchandise must be returned in original package with freight prepaid to Williamsport Bowman.
  • Restocking charges, up to and including 20%, may be applied for returns beyond 30 days from date of purchase and/or product deemed unsalable.
  • All shortages and/or damages must be reported within 10 days of purchase.
  • Williamsport Bowman reserves the right to apply restocking fees and any applicable shipping charges on all returns or refused orders.

Please email or call 1-800-545-5300 for a Return Authorization (RMA).

All shortages/Damages must be reported within 10 days of purchase. Please call 1-800-545-5300 or email to report any shortages or damages. Have your order number ready if available.

We accept Visa, Mastercard, Discover, American Express, and PayPal.
PayPal will only be accepted online. All other forms of payment will be accepted by phone or mail.

Our catalog is mailed out every quarter (3-4 months).

To request a catalog online, please click here to submit a catalog request form. You can also call 1-800-545-5300.

Please click here to download/print SDS.